Helping families
navigate memory loss
together
Get expert help, 24/7 support, and personalized care planning — all at no extra cost if your loved one has Medicare.
718-223-5900
When memory changes affect someone you love, not knowing where to turn can feel overwhelming. We’re here to offer clarity, comfort, and care that truly understands.
Specialized, Compassionate staff
Our care team is trained specifically in memory support and selected for their empathy. Every person is treated with respect, patience, and kindness.
Safe and Uplifting Environment
Our Care Coordinators and support teams are dedicated to creating a safe, supportive, and uplifting environment for individuals living with dementia and their caregivers.
Support for the Whole Family
We help families feel informed, supported, and connected. Our role is not just to care for your loved one, but to be a guide and partner for you as well.
Personalized Care at Every Stage
No two people experience memory loss the same way. We tailor support plans to match each individual’s needs, whether they are just starting to show signs or need full-time care.
How We Support You
A closer look at the care, relief, and connection we offer families.
01 Your Dedicated Care Team
A dedicated Care Navigator will be your consistent point of contact. They coordinate all visits, services, and communication, helping you feel supported and organized through every step of care.
02 24/7 Help Line
Caring for someone with memory loss doesn’t follow a schedule. That’s why our trained support staff are available by phone, day or night. Whether you’re facing a tough moment, have a medical question, or just need to talk, you’ll always reach a real person who understands memory care.
Is Your Loved One Eligible?
- They’ve begun showing signs of memory loss, confusion, or mood changes
- They’re enrolled in Traditional Medicare (Parts A & B)
- They are not currently in hospice, PACE, or a nursing home
Frequently Asked Questions
The GUIDE Program is a new Medicare-covered service that offers personalized support to people living with dementia and their caregivers. It includes help from a dedicated care team, 24/7 access to support, and tools to make daily life easier—so you don’t have to face dementia care alone.
Yes, the GUIDE Program is fully funded by Medicare and comes at no additional cost to you. Your Medicare benefits will not change, and you can still see any doctor, specialist, or hospital that accepts Medicare.
You’ll get a custom care plan, regular check-ins from our care team, and access to dementia-trained specialists 24/7. If you’re a caregiver, you’ll receive guidance, training, and emotional support—plus help when you need a break through our respite care benefit (up to $2,500 per year).
To qualify, the person living with dementia must have Original Medicare (Parts A & B), show symptoms of dementia, and not be enrolled in hospice, the PACE program, or living in a nursing home. Our team can help determine eligibility and get you started.