Privacy Policy

Privacy Policy

Emerest Health Population Management LLC d/b/a Emerest Connect (“Emerest, “we,” or “us”), we are committed to protecting your privacy and we take great care with your personal information that we gather when you access or use and related websites, applications, and services licensed from Emerest Technology, LLC or its affiliates and that link to this Privacy Policy (collectively, the “Services”). This Privacy Policy is meant to help those that use our Services (“Users”, “you,” or “your”) understand how we treat your personal information. BY USING OR ACCESSING THE SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU HEREBY CONSENT THAT WE WILL COLLECT, USE, AND SHARE YOUR INFORMATION IN THE FOLLOWING WAYS. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF. Any use of Emerest’s Services is at all times subject to the Agreement (as the term “Agreement” is defined in our website Terms of Use, End User Term and/or portal Terms of Use, which incorporates this Privacy Policy).

While we strive to manage various privacy laws consistently, some terms, obligations, and rights only apply or may be available to those who live in certain jurisdictions. Use of the term “right” in this Privacy Policy (and any supplements) is not intended to and shall not confer any legal rights or remedies on any person or party, and any such rights or remedies shall only exist to extent expressly provided under applicable law.

Information Collected & Sources

We may collect your:

  • Contact and registration information (such as name, email address, postal address, phone number, professional licenses, education history, specialties and certifications and birthday, if you provide it to us)
  • Payment information (such as the credit or debit card numbers and expiration dates),
  • Protected classification (your gender, gender identity, age, date of birth, race, sexual orientation, if you provide it to us)

Effective Date and Last Updated: August 1, 2023

  • Health Information (health conditions, healthcare caregivers/providers visited, reasons for visit, dates of visit, medical history and health information you provide us, insurance carrier, insurance plan, member ID, group ID, payer ID, provider information, appointment, or procedure(s), if you provide it to us)
  • Internet activity (including but not limited to, (a) how you interact with our sites, referring webpage/source through which you access the Services, non-identifiable request IDs, statistics associated with the interaction between device or browser and the Services; (b) information about your interactions on social media that identifies us through hashtags or using our social media handles, and/or (c) technical data received from your device, such as IP address, username, IP address, and device ID of individuals that visit our site, referring websites, and similar technical data),
  • Geolocation data (your city and state it is apparent from the address you provide, the internet address from which you visit our sites, or the phone number used to call us), and
  • De-identified data. We may generate and use de-identified data (or anonymized or aggregate information) which cannot reasonably be used to identify you. We will maintain and use this data only in a de-identified form and will not attempt to re-identify such data, except as permitted by applicable law. The aggregated or anonymized data is no longer personal information governed by this Privacy Policy.
  • Commercial information. We may generate internal user identifiers (like a user or account ID) to keep track of and manage your transactions online or by phone and relationships with us and collect commercial information, requested, considered, exchanged, or returned, and other purchasing or consuming histories and tendencies. We may draw inferences about you from the other types of information we collect reflecting your interests, preferences, online behaviors, and characteristics.
  • All of the above have been collected and disclosed to our service providers for a business purpose during the last 12 months, such as:
    • provide the services you request
    • respond to your inquiries and provide user service
    • operate and improve online services
    • personalize online content and experiences
    • market and advertise
    • maintain safety in our stores and combat illegal activities o comply with legal obligations

We may collect your personal information from the following sources:

  • From you, when you provide it to us. We collect your information when you utilize our services online or over the phone, contact our user support, fill out forms on our website, create an account with us, sign up for mailing lists, participate in surveys, or otherwise provide us your information.
  • When you use our sites. We use tools that help us improve our business by analyzing how our users interact with us and our sites.
  • From our service providers and business partners. When you interact with our service providers and business partners, they may collect information from you and provide that information to us. We may then use that information according to this Privacy Policy.
  • When transmitted automatically by your browser or device.Internet-connected devices that visit our sites automatically transmit technical and device data, settings, software and hardware versions, referring websites, and unique device identifiers (depending on your settings).
  • Other third parties. Third-party data suppliers (such as data aggregators and data resellers) may supply us with internet and network activity information, demographic information, and other information that helps us recognize and learn more about you and other users of our online services.

Personal data that a Permitted End User provides to Emerest when Emerest is not acting as a Business Associate is not PHI or subject to HIPAA. To provide just a few examples, when information provided by Permitted End User is not subject to HIPAA (i) create an account, (ii) search for healthcare providers, (iii) complete general request forms (“General Request Forms”); (iv) post reviews; or (v) provide device/IP Information or web analytics information by browsing our websites (see below).

Purposes for Collection and Use of Information

Emerest collects information in an effort to improve your experience and that allows us to communicate with you about our products and services. In the case of resubmitting your request, we require your personal information because without it, we cannot process your request. Providing us other information may be voluntary, and you can instruct us not to use your information for marketing purposes by following instructions in this Privacy Policy.

We may use your personal information in the following ways:

  • To create and manage your account or other user profiles.
  • To process, confirm, and fulfill the reason you provided the information to us. We may contact you via email, mail or phone if we have questions about your request or if applicable payment.
  • To remarket our products through advertising networks.
  • If you joined our email marketing list, to communicate with you by email about our products and services.
  • To administer and fulfill the reason you provided the information to us.
  • To inform others of user satisfaction with the quality of our products and services.
  • To help us learn more about your general preferences, personalize online content and experience.
  • To show you advertisements, including interest-based or online behavioral advertising
  • To help us improve and address problems with our site design, products and services.
  • To enhance your experience.
  • To analyze trends and statistics.
  • To protect the security and integrity of our websites and our business.
  • To detect, protect against and investigate fraud, theft or threats to any individuals.
  • For system administration.
  • To contact you for reasonable business purposes, including for material changes to our privacy policy.
  • To meet our legal obligations, protect our legal rights, respond to court orders and other legal process, and as permitted by law, resolving disputes, enforcing any agreement with you, make disclosures to address unlawful or other act that may endanger the health, safety or privacy of other users or the general public.

If we use service providers outside the United States, then your personal information may be sent outside U.S. borders and may be subject to additional local laws regarding personal information.

Request to opt-out of certain uses of your personal information:

We may share personal information with other parties to provide analytics services and serve ads on our behalf targeted to your interests and based on your online activities. Information may be linked to your browser or device (like cookies and similar tracking technologies) and related to you if you have a user account or interact with us in other ways. These parties may use the information for their own marketing and to offer products and services on our online services.

Your personal information is not shared for money, but certain uses may be deemed the “sale” or “sharing” of personal information under applicable privacy laws.

Email, to opt-out of these uses of your personal information.

Third Party Service Providers; Disclosure for a Business Purpose

Our affiliates or third party service providers provide services to us directly or to you on our behalf and that receive your personal information provided by you in request to provide those services. We may share your information with these third parties with your consent or at your request. For example, we run our online platform through a service provider and/or our affiliates that may receive your personal information to help us run our business. When applicable we use a third party payment provider to process your cardholder data or claims data when you utilize the services via application, online or over the phone. We also use an e-mail list to conduct marketing for products and services, which may be shared with third party service providers and/or affiliates that provide us email distribution, digital marketing, and other services. (For more information on marketing, see the section below titled “Marketing email communications”.) If you’ve signed up for mobile text messaging offers, with your consent, we may send push notifications or alerts to your mobile device. If decide later you no longer wish to receive these offers, simply follow the opt-out instructions included in the mobile message. If you interact with social media widgets, share content using social media share buttons or access features of our online services that contain content or features provided by social media platforms, the relevant social media platforms may collect or have access to personal information. (Please review the privacy policies of the social media platforms you interact with as we are not responsible for their privacy policies.). We also use a third party service provider that use information provided by you to perform website analytics that help make intelligent product recommendations for you while you use our site based on the pages and products you view. We also engage advertising networks as service providers to provide online advertising and marketing services. (For more information on online advertising, see the section below titled “Advertising Networks and Online Marketing”.). Other purposes of using the information provided by you include but are not limited to : detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; perform operational services (such as hosting, billing, fulfillment, data storage, security, insurance verification, web service analytics) and/or make certain services, features or functionality available to our Permitted End Users; perform services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling request, verifying customer information, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.

Some of our third party service providers also provide services directly to consumers. If you use any consumer-facing applications or services from businesses that collect personal information and also happen to be our service providers, this Privacy Policy will not apply to that information. We encourage you to read the privacy notices of every business to which you provide your personal information.

We reserve the right to transfer any of the information we have about you to proceed with the consideration, negotiation, or completion of a sale or transfer of all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or other disposition, or in connection with a bankruptcy reorganization, dissolution, or liquidation.

Children’s Privacy

Emerest is protective of the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not provide services to children. Our website is not directed at children under 13 and does not knowingly collect any personal information from children under 13. We reserve the right to delete without notice, obligation or liability all information of children that may be provided on our website.

Marketing email communications

Our website provides you the option to join our email list and receive information about our products, services and offers. If you do not wish to receive Emerest marketing emails, you may use any of several options to unsubscribe: click the “Unsubscribe” link in our marketing emails, call us toll-free at +17189252807 during regular east coast business hours, or email us at with the following:

  • The phrase “Unsubscribe” in the subject line
  • Your name and email address

You can also unsubscribe via postal mail by writing to:

Emerest Inc.
Customer Relations
6619 13th Ave, Brooklyn, NY 11219

Please be aware that it can take several business days to remove you from our email marketing list. NOTE: You will continue to receive request confirmation, or other transactional emails.

Use of ‘Cookies’

Emerest uses cookies and other tools and code on our websites, for three purposes: (1) to help enhance your experience on our website, (2) use website analytics tools, and (3) to participate in personalized advertising.

What Are Cookies?

A cookie is a small data file stored on your computer, tablet, phone, or similar device when you use that device to visit websites that sends information back to those websites to enable certain functionality, which may include a unique user ID to recognize you. Related tools include a pixel tag, also known as a clear GIF or web beacon, which an invisible tag placed on certain pages of our site and can track your visits by placing and reading cookies on your computer(“Cookies”). Most web browsers allow you to refuse to accept cookies; refer to your browser’s help documentation for more information. But note that if you turn off cookies or refuse to accept them, this is likely have a negative impact on the usability of our website and many other websites. Your browser documentation can also help you delete existing cookies. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).

Enhance Your Website Experience.

We may use cookies to recognize your repeat visit, preserve the contents of your search, recognizing the accounts of our registered users, track your movement on our site, and measure activity on our site to determine our most popular areas and features.

Essential Cookies.

Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into the secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.

Functional Cookies.

Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

Web Analytics

Performance/Analytical Cookies allow us to understand how visitors use our Services such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services, how long visitors are viewing pages on the Services, mouse clicks, mouse movements, scrolling activity, and text typed into the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the content for those who engage with our advertising. For example, we may use a service called Google Analytics to improve our understanding of how visitors interact with us online. This service is provided by Google, Inc. and collects information and reports website trends without directly identifying individual visitors. It uses cookies to help track how you use our website. We can view a variety of reports about how visitors interact with our website so we can improve our website and how people find it. Please click on the link to learn more about this service: From time to time, we may use other service providers to help us with tracking cookies.

Advertising Networks and Online Marketing

Emerest does not track your online activity across third party Web sites or online services. However, like many ecommerce businesses, we partner with third party advertising networks to support our marketing activities. The advertising networks use small bits of code called “cookies” or “pixels” that we place on our sites to enable the networks to help market our products online. These use anonymous unique identifiers and Emerest does not provide your name or other identified information to the advertising networks, and the networks do not send us information about your external online activity. If you click an ad, the browser on your computer or device may tell us the website where you clicked the ad. We may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Data) may be provided to us by you, or derived or inferred from the online activity or usage patterns of particular users on the Services and/or services of third parties. Such information may include IP address, mobile device ID, operating system, browser, web page interactions, geographic location and demographic information, such as gender and age range. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including Web Beacons, from an ad network to you through the Services. Web Beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. This information helps Emerest learn more about our Users’ demographics and internet behaviors. Web Beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web Beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.

You can avoid certain targeted marketing by disabling cookies in your browser for our site or for all sites. However, you may lose functionality if you disable cookies. If you leave cookies enabled, you consent to our use of such third party advertising vendors and services, to their placement of cookies onto your computer, and to the privacy policies of the third party advertising networks. You agree that if you leave cookies enabled, Emerest is not responsible for how the third party advertisers use your information. Further, as new technologies are developed, we cannot promise that your online activity will never be tracked, such as by the company that developed your Internet browser.

If you desire to learn more about third party advertising networks, cookies, and opt-outs, please visit the Digital Advertising Alliance at and advertising/what-are-my-options/ , and the Network Advertising Initiative at .

Do Not Track signals

Because there is no standard understanding of what a “Do Not Track” browser signal is supposed to mean, our website does not respond to those signals in any particular way. To avoid tracking cookies, you may use an “incognito”, “private” or similar browser window to browse the Internet without tracking cookies. However, the software manufacturer of your browser may still track your activity.

Security and SSL

Protecting your request information is a priority for us. We use technology to protect the security of information you transmit to us through a web browser. For example, the Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal data. However, because of the inherent nature of the Internet, we cannot guarantee that data you exchange with us will always remain completely secure. Third parties and bad actors may intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, neither Emerest nor any of our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is done at your own risk. We cannot and do not guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.

Privacy Policy Updates

We may update this Privacy Policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. Sometimes we may use an overlay or splash screen if we change our privacy policy. If we make a material change to our privacy policy, we will at our option either honor our prior policy for information already collected, or we will ask for your consent to the change. If you have any questions or concerns regarding our privacy policy, please contact us:

  • By email:
  • By phone: +17189252807 during regular east coast business hours
  • By mail: Emerest Inc. Customer Relations 6619 13th Ave, Brooklyn, NY 11219

Contacting Us

Please address any questions regarding our Privacy Policy or our practices concerning Personal Information by writing to:

Address: Emerest Inc. Customer Relations 6619 13th Ave, Brooklyn, NY 11219 Please include information in your communication to us that will help us identify your account so we can assist you with your inquiry or request.

Applicable Law

The laws of the State of New York will govern this Privacy Policy without giving effect to any principles of conflict of law. By using our website, you agree to bring all claims and actions relating to or arising out of this website or your use of website exclusively as defined in our website Terms of Use.

California Privacy Disclosures and Rights Granted to California Residents

Your Rights Under California Law. If you are a resident of California, you have the following rights concerning your personal information over the past 12 months, including the following:

  • Right to be informed about the (1) types of personal information we collect about you, (2) specific pieces of information that we have collected about you, (3) sources and purposes of the collection, and (4) third parties that receive your data.
  • Right to request deletion of your data.
  • Right to know to whom we’ve sold or disclosed your data.
  • Right to opt out of the sale of your data.
  • Right against discrimination if you do not provide us your data, unless the goods and services we provide

you are related to the value of the data you provide us.

Exercising Your Rights.

Opting Out of “Sales” Information

We may share your personal information by allowing certain third to collect your personal information via automated technologies on our Services for cross-context behavioral advertising purposes. This kind of sharing may be considered a “sale” under the CCPA/CPRA when the personal information is exchanged for non-monetary consideration. You have the right to opt out of these types of disclosures of your information.

To specify your opt-out preferences, email, to opt-out of these uses of your personal information. We will not deny, charge different prices for, or provide a different level or quality of goods or services, if you choose to exercise these rights.

Emerest Inc.
Attn: Privacy Officer

Opting Out of Information Disclosures to Unaffiliated Third Parties

In addition to the rights mentioned above under California law, we provide you with a cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same name, if that third party will use it for its own direct marketing purposes.

If you would like to exercise this right under California law, please click here to fill out our online form to indicate your sharing preferences.

If you have general questions about your rights, contact us via:

Call us toll-free at +17189252807 during regular east coast business hours
Email us at with your request
Send us postal mail to: Emerest Inc. Customer Relations 6619 13th Ave, Brooklyn, NY 11219

Verification Process. You may submit your California rights requests using any of the methods above. However, for certain requests, California law permits or requires us to take additional steps to verify the identity and authority of the individual making certain requests information. This is so we can protect your privacy and data. Depending on the request or the sensitivity of the request, Emerest may ask that you provide two, three or more pieces of personal information that matches information in our records, so that we may confirm your identity prior to processing your request.

Authorized Agent. If you wish to submit a request through an authorized agent, then you may designate your authorized agent in writing by contacting us using any of the methods above and providing the following information:

  • Your full name and date of birth
  • Current address and telephone number
  • Name of the authorized agent
  • State whether the requested information should be delivered to the agent or to you.
  • State the types of requests that you authorize your agent to make, for example, Request to Know, Request to Delete, or Request to Opt-Out of Sales of Personal Information.
  • Sign and date the agent authorization.

If any of the above information is missing or cannot be verified, then we may request the information before processing your request. We may request additional verification information depending on the nature or sensitivity of the request.

Third Party Marketing. Under California law, users of Emerest who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct

marketing purposes. During the last 12 months, we may have used the personal information we collect for the following business or commercial purposes:

  • Performing services, including maintaining or servicing accounts, providing user service, processing or fulfilling requests and transactions, verifying user information, processing payments, providing financing services, providing analytics services, providing storage or providing similar services
  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
  • Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us
  • Helping to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes
  • Debugging to identify and repair errors that impair existing intended functionality
  • Undertaking internal research for technological development and demonstration
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

To make specific request regarding disclosure of personal information, please write to us at the following address:

Emerest Inc. Customer Relations 6619 13th Ave, Brooklyn, NY 11219

Alternatively, you may send us an email at with the words “California Privacy Rights” in the subject line.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your personal data, your choices and rights regarding such use, please do not hesitate to contact us at:

Send us postal mail to: Emerest Inc. Customer Relations 6619 13th Ave, Brooklyn, NY 11219


Customer Relations

Call us toll-free at +17189252807 during regular east coast business hours.

Email us at with your request.