MissouriOur team

Meet our team

Meet the people behind Missouri’s largest CDS Agency

Rachel Queen

Payroll & Billing Manager

Rachel has a background in health sciences and has worked with many different patient populations, including the elderly and patients with disabilities. Rachel is driven to ensure that her clients and personal care attendants are heard, cared for, and at peace. She enjoys keeping the wheels turning in the right direction and will go to great lengths to maintain customer satisfaction.

Rachel holds a BS in Exercise Science and a minor in Strength and Conditioning from Lindenwood University. Being a native of southern Illinois, she’s a Cardinals, Blues, and KC Chiefs fanatic. She’s also a former collegiate national cheerleading champion.

Jenna Moore

Customer Relationship Manager

Originally from Kansas City, by way of Memphis, TN, Jenna serves as Emerest’s Customer Relationship Manager and Kansas City Office Manager. With an extensive background in customer service, Jenna enjoys going above and beyond to ensure her clients and personal care attendants are happy and satisfied with their services. Jenna loves engaging with the local community and knowing that her work has a positive impact on both patients and caregivers. Jenna is a dog lover, Navy Veteran, and certified Storm Spotter with the National Weather Service. On the weekends, you can find her volunteering at dog shelters, baking cookies, and playing with her three pups: Walter, Jack and Ariel.

Kattie Dedloff

Senior Coordination Specialist

Born and raised in St. Peters, Missouri Kattie holds a Bachelor’s in Business and a Master’s in Sport Management from Lindenwood University. She is an avid dancer and cheer participant, and currently coaches competitive cheer. Kattie enjoys travel and has visited Canada, England, France, Switzerland, Germany, and Liechtenstein so far! In her free time, Kattie enjoys growing pumpkins for Halloween, spending time with her pet Lizard Hank and listening to K-Pop.

Albert Salem

Chief Financial Officer

Albert Salem serves as the Chief Financial Officer at Emerest. In this capacity, Albert oversees all finance functions and is charged with tax and compliance oversight responsibilities. With a strong desire to ensure patient satisfaction and safety, and strengthen caregivers’ job satisfaction and career growth, Albert looks forward to helping make Emerest the best experience for patients and caregivers. Albert received his bachelor’s degree in Accounting and Finance from Yeshiva University and is a Certified Public Accountant. On weekends, you can find him spending time with his wife and three children.

Kelsey Gallagher

Customer Service Representative

Kelsey is a Missouri native and has a strong passion for having genuine conversations and helping those in need. Her warm personality helps her connect with and empathise with others and she is determined to help to the best of her ability in a patient and polite manner. Outside of work, Kelsey loves spending her free time with friends and family, playing tennis and coaching youth on the fundamentals of the game.

Leah Miller

Human Resources Manager

Born in South Korea and raised in Wentzville, Missouri, Leah studied Pharmacy at University of Missouri – Kansas City. With a strong background in customer services and management, Leah has worked in many customer-facing roles and enjoys solving client/caregiver concerns and overcoming any challenges thrown her way.  

Standing tall at 4’9”, Leah loves to cheer on the St. Louis Blues and the Kansas City Chiefs. In her free time, Leah enjoys spending time with her husband and their French bulldog, sipping on iced coffee, collecting seasonal gnomes, and bowling in a league on Sundays.

Dayna Arthur

Intake Manager

Dayna has a strong background in customer service and a passion for helping people of all ages. She is committed to being a reliable resource that both clients and caregivers can utilize to learn more about the CDS program and how it can help them lead better lives!

Born and raised in Cape Girardeau, Dayna obtained her BS in Health Communication at Southeast Missouri State University. She enjoys water sports, listening to pop music and loves to cheer on the St. Louis Cardinals.

Kristyn Haworth

Payroll and Billing Associate

Kristyn was born and raised in Charleston, Illinois and graduated from Eastern Illinois University with a B.S. in Business Management. She is skilled in addressing inquiries, resolving issues, and providing caring and compassionate guidance. In her free time Kristyn enjoys going to concerts and baseball games, traveling, exploring local businesses, and creating memories with her best friends. 

Kaia Koegel

Onboarding Manager

Born and raised in St. Louis, Missouri, Kaia has a strong background with helping others in need. Kaia loves to engage with, and make meaningful connections with clients and caregivers. She previously worked as a flight attendant and loves to travel! In her free time, she enjoys making jewelry, going to concerts, rock climbing, and hanging out with her cat Linguini.

Hannah Lindsey

Customer Service Representative

Born and raised in Jefferson City, Missouri, Hannah received her bachelor’s degree in nutrition and dietetics from Eastern Illinois University. Hannah enjoys baking and runs a home bakery on the weekends that specializes in apple pie and blueberry scones. Other than baking, Hannah enjoys watching Arsenal in the English Premiere League, hanging out with family and friends and caring for her dog Buttons, a 3 lbs. chihuahua.

CDS is a free program available to all Medicaid participants. There is no cost to participate.
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